CaseBank Technologies Inc., A Division of ATP

The diagnostic system developed by Casebank, called Spotlight was designed to facilitate the capturing and dissemination of knowledge about complex products and processes. Spotlight makes diagnosing problems in complex equipment quicker by eliminating needless diagnostic steps. The objective of the system is to allow novice technicians be able to troubleshoot problems with the accuracy and precision of highly experienced technicians.

A significant benefit of SpotLight is its ability to capture, store and protect the intellectual property represented by technical problem solving, gathered during the troubleshooting process.

Spotlight blends several technologies, such as case-based reasoning, artificial intelligence, natural language processing and data mining capabilities into a comprehensive system that is intuitive to use, integrates gracefully into complementary systems and generates positive results. SpotLight starts the diagnostic process with input on the initial observed symptom(s), to solve problems efficiently, and arrive at those solutions on their first attempt. SpotLight reasons on a specialized knowledgebase (KB), which combines the original designer's anticipation of fault modes, with real-world field experience obtained from users. SpotLight's KB grows over time, getting its cues, among other things, from unresolved SpotLight sessions, through rigorous monitoring and administrative processes.