Our business model is based on putting people first...ahead of the technology. Our shop will not feel like a big box electronic store/repair centre. We will take the time to sit with you and have you show us the problems with your computer, so that we can have a full understanding on how to improve your computer to your satisfaction. When you hand over your computer, you will also not get charged a "bench fee". What this means is that if your computer is so far gone that it cannot be fixed, we will not charge you a nickel: NO FIX NO PAY. Before we hand over your fixed computer, we will once again sit down with you and have you take the computer for a test drive. We will show you what changes we made and show you the improvements. You will not leave our shop until you are happy that your computer is now working better than ever.